Qualifications
10 years of Customer Service-related experience and training. Highly motivated, responsible, self starter who is more than willing to go the extra mile to provide outstanding service. Excellent communication and organizational skills, with the ability to multi-task, and work well under pressure. Proficient in software systems including Windows, Office XP, Microsoft Excel, Microsoft Word, Microsoft Publisher, Microsoft PowerPoint, FTP Voyager, FrontPage, and various shipping programs.
Work History
SK& A Information Systems
Gathered and updated information to an online database while utilizing a computer-generated phone system. I routinely met hourly, daily and bi-weekly deadlines and quotas, as well as strict accuracy guidelines. Received in-depth training to ensure attention to detail as well as professional customer service standards.
Summit County Center for Relationship Therapy and Individual Growth
Responsibilities included clerical support (such as scheduling, payroll, filing, data entry, light bookkeeping, contracts, etc.). I was also in charge of organizing groups, marketing plans, client services and tax preparation, among numerous other tasks.
The Village at Breckenridge, CO
Prepared payroll for the housekeeping department, entered and assigned work orders for maintenance and housekeeping staff, and entered data for the front desk department. I communicated with co-workers by utilizing a multi-line phone system, paging network, and a 2-way radio. I also performed light shipping and receiving duties, as well as minimal filing and other clerical tasks, as well as maintaining the property lost and found.
Education
Red Rocks Community College, Lakewood, CO
Completed courses related to business administration
References
Paul Suntup, Chief Information Officer, One Stop Undercar: 949-955-2600 x14
Dennis Joliffe, President, Ned R. Healy & Co.: 714-848-2251
Phyllis Brietenstine, Customer Service, Gojo Industries: 800-321-9647 x6378
David Hill, Customer Service, Dupont: 800-441-9348
Wes Tom, Buyer, Levin's Auto Supply: 916-381-8555
Contact Information
Phone 714-836-7667 Ext 0, Fax 714-836-3618
E-mail: jill@pacificmarketing.net
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